YI
Yusuf I
1 reviews | Active since Sept 2011
12 Aug 2020, 11:29
Interim LTE issues
I received my interim LTE router 2 weeks ago while I wait for fibre to be installed in my area. I plugged everything in and realized that only South African websites are working on the connection. I tried calling the support line and was redirected to the technicians where I was on hold for almost an hour and then the call just ended on their side while I was on hold. I then thought that I could probably fix it myself as I am a bit of a "techie", or so I thought. I stupidly did a factory reset on the router and now I can't even visit South African sites.
Wish it would just work out of the box so I wouldn't have to go through all of this.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Aug 2020, 13:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2020, 16:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2020, 16:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
YI
Yusuf I's updateReviewer Update
15 Aug 2020, 20:45So Vodacom fixed the issue for me but after switching the router off due to load shedding, I'm back at step 1 where I have zero internet. I don't know anymore.
YI
Yusuf I's update15 Aug 2020, 20:45
Reviewer Update
So Vodacom fixed the issue for me but after switching the router off due to load shedding, I'm back at step 1 where I have zero internet. I don't know anymore.