SM
Sive M
1 reviews | Active since Mar 2020
22 Mar 2021, 12:13
Interim LTE discount
I am extremely frustrated by service I'm from Vodacom after I've taken the Fibre contract. People must be careful regarding the 1 month free LTE Sim card that is offered. The billing department is useless in sorting out the discount I'm supposed to get. A person by the name of Delport Lizzille is either lazy or ***********. If you guys debit me the incorrect amount I can assure you now that I am reversing it and this Delport Lizzille must pay any charges
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Replies (2)
Vodacom's replyOfficial
22 Mar 2021, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2021, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2021, 15:23Dear Sive Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have processed a credit on to your Vodacom account.
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2021, 15:23
Official
Dear Sive Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have processed a credit on to your Vodacom account.
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
Best regards,