GP
Graeme P
1 reviews | Active since Feb 2020
09 Dec 2021, 09:49
Interim LTE
I received my Interim LTE package from Vodacom on the 26th November. But couldn't get it to work properly and logged a call on the 30th. A week later not a single response to my various emails requesting feedback. My cell is not on Vodacom so when I tried to call their helpdesk, I depleted all my minutes before anyone answered (15 Min) I then purchased more airtime a day or so later, then got cut off while eventually talking to someone. They don't phone back or do anything more to assist. I then reverted to a Facebook chat with Vodacom which took forever. Well, that was more than 24 hours ago and still nothing. I think I'm going to cancel this Interim LTE and the Fibre if that the support they offer new clients!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Dec 2021, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2021, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2021, 11:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2021, 11:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
GP
Graeme P's updateReviewer Update
11 Dec 2021, 09:3611 days now since the original logged ticket and still nothing from Vodacom. Only several chats on Facebook with Vodacom saying for 3 days now they'll be getting back to me very soon! Time to cancel everything with Vodacom!!! Even the yet to be installed Fibre, as I'm too scared to have any business relationship with them if this is the service (read: zero service) standards they have. Lets see how long the cancellation process will now take. Feedback to all to follow...
GP
Graeme P's update11 Dec 2021, 09:36
Reviewer Update
11 days now since the original logged ticket and still nothing from Vodacom. Only several chats on Facebook with Vodacom saying for 3 days now they'll be getting back to me very soon! Time to cancel everything with Vodacom!!! Even the yet to be installed Fibre, as I'm too scared to have any business relationship with them if this is the service (read: zero service) standards they have. Lets see how long the cancellation process will now take. Feedback to all to follow...