INTERDEPARTMENTAL LACK OF COMMUNICATION

I have 2 existing contracts with Vodacom which I was granted without any difficulties. I app**** at the local Apple store for an add on contract with Vodacom for a new Ipad. This was done on 8 July and the application was declined by Vodacom. After many phone calls and a great deal of frustration I finally managed to speak to a lady in Legal dept who noticed that there was a note on the system on my name done many years ago and not removed. She removed it immediately and assured me that the vetting on my application would be removed within 15 minutes yet today, the11th my applications are still being declined. I have spoken to legal again and assured that there is no vetting on my identity number but sales department insist there is vetting so persist in declining my application. The service and patience I have received at the Apple store have been phenominal as they have spent many hours dealing with this issue with Vodacom but both them and I have been unsuccessful!