Intentionally misled to make a sale

So on the 16.09.202I was pulling up infront of my yard and your sales agent 1196 Sifiso Ndaba approached me offering me a fibre line. I responded by telling him I’m not interested I already in a contract with Vodacom for an LTE line. And he was like that’s no problem because the line can just be converted and my current LTE will be automatically upgraded. And that the fibre line was a month to month and can be cancelled at anytime To my demise this was not the case cos after numerous tedious calls to Vodacom I discovered that the information he gave me was misleading. So now I’m sitting with two lines and two contracts I have to pay for which I cannot afford. I called the sales guy that came to my house and he was like they (which is Vodacom) had to automatically cancel the LTE line to activate the Fibre. “It’s a Vodacom problem” were his exact words.

I’m really disappointed and disgusted and the fact that everyone I spoke to was so reluctant to assist and I’ve been a client for over 15 years of I’m not mistaken. I cannot afford both these lines.

On my side I trusted the transition would be as smooth as he promised and I wouldn’t lift a finger. Did this guy con me just to make a sale or what? Are these the type of people you hire?

Is this the kind of service you give to your long standing customers.?

I need this to be sorted out ASAP and the necessary parties to be held accountable. OR I WILL take this to the ombudsman for false information and misleading a client.

Very disappointed. I will NEVER be renewing any of my contracts going forward. I’ll look for a service provider with integrity and will to assist when their employees mess up, not expect me to pay when I’ve been misled.

Can management kindly call me on ***