CA
Carmen A
1 reviews | Active since Jun 2015
23 Apr 2019, 14:42
INTENTION TO SUE VODACOM FOR LIBEL AND DAMAGES
I have been trying to resolve my matter for two months. My cost is exponential. I have spent all day today emailing and phoning Head Office. I am going to hand this matter over and go to the press if it is not resolved before close of business today. I want a letter of apology, a statement that I am not a defaulter, and for your legal department to remove me from the credit blacklist that was their error, not a default. I would welcome correspondence with people who have had this issue and may be interested in a class action suit.
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Replies (2)
Vodacom's replyOfficial
23 Apr 2019, 16:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Apr 2019, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Carmen A's updateReviewer Update
25 Apr 2019, 08:33I would like to know what progress is being made please. I have again run out of talk time and am now unable to phone anybody. I have used up so much talk time on the phone to your CEO office. I refuse to spend another cent at Vodacom. Is it possible to change my phone to a pay as you go service now, instead of 30th? I wish to port to another provider so that I have means of communication. Considering that I am on the phone to creditors as a result of Vodacom’s libelous actions, I would hope you can make a plan. This morning I paid what I hope is my final installment to your company. The damages incurred by this mess are exponential as I have already stated.
CA
Carmen A's update25 Apr 2019, 08:33
Reviewer Update
I would like to know what progress is being made please. I have again run out of talk time and am now unable to phone anybody. I have used up so much talk time on the phone to your CEO office. I refuse to spend another cent at Vodacom. Is it possible to change my phone to a pay as you go service now, instead of 30th? I wish to port to another provider so that I have means of communication. Considering that I am on the phone to creditors as a result of Vodacom’s libelous actions, I would hope you can make a plan. This morning I paid what I hope is my final installment to your company. The damages incurred by this mess are exponential as I have already stated.