Intended False Information provided to clients with an aim to Up The Sales

<p>Vodacom</p> <p>I have been a loyal Vodacom customer (contract holder) for as long as I can remember; but with the treatment I got from them im not sure if I will stick around.</p> <p>I have contacted Vodacom on the 11th of June @ 10am to order a phone online. Although I was not sure of the device I wanted, I finally opted for Samsung Galaxy 87. I was then told that I will receive the phone on Monday the 13 June. The name of the person who assisted me with the order was Pertian. The names in this letter might have spelled wrong but im certain that Vodacom will be able to get the details from the system and recordings.</p> <p>On Monday, I did not receive the phone or any communication from Vodacom; as such I thought maybe its an opportunity to change the order; thus device and plan. I decided to call them on Tuesday the 14th June, I told the lady about my story and that I would like to change the order since no activity happened on the order yet; but the lady told me that Pertian is not around, she will tell him to call me.</p> <p> </p> <p>Pertian did not call me, but to my surprise, I get a message that my order has been approved. @ 12:12 pm. Really now (the order which has been placed on Sa****ay; what happened to the following working day delivery promise”)</p> <p> </p> <p>I then immediately got the message that the phone is awaiting to be dispatched to the courier company.</p> <p>Okay I then called again and spoken to Shait @ 12;52 and explain to him the story. He told me that Pertian is not on his desk, but he advised that they cannot cancel the order because is out already; I should allow the process to happen and not accept the delivery. They will cancel the order and give me the new phone as soon as they receive the phone back. I then trusted him and did as he advised.</p> <p>Delivery only took place on Wednesday.</p> <p>I called them on Monday the 20th June @ 8;48 to check the process since no one called me from their side. They told me again that Pertain is not at the desk AGAIN. I talked to Sabiha again who told me that I have to wait for 14 working days to get everything back on track. And she promised that she will tell Pertian to call me immediately. Today is Friday the 24 June 2016 , im still waiting for their call.</p> <p> </p> <p> </p>