Integrity

On the 29 November 2022, I received a call from the Vodacom fibre sales department. The consultant offered me a black Friday promotion for 100 upload/download line for R499 plus a 3 month discount on the instalment. In the first week of February 2023, I notice that my monthly instalment which includes my fibre and cellphone contracts, is higher than usual. When I phoned Vodacom fibre they said that my fibre instalment is R899 and not R499. When I asked the Technical teams to pull the call recording of the conversation that I had with the consultant on the 29 November 2022, they said that that would take long and I should contact the sales department and request to speak to a manager or they can switch my contract back to my previous contract of R699. When I phoned the sales department and requested to speak to a manager, I was put on hold for 10 minutes and the call was dropped. When phoned back the consultant said that the manager is on lunch.