Integrity

Thus far from being a Vodacom contract holder I have learnt that Vodacom use their terms and conditions to their advantage.<br> <br> Ever since I have had my contract I have had difficulty at home with the network (poor coverage), yet they claim to have the best coverage in SA. They even have an advert claiming this on TV currently. <br> I live in Edenvale, Johannesburg. I took a Telkom mobile contract to help. I have informed Vodacom and they promised to build towers sometime in the future.<br> They should have told me this when I took the contract.<br> <br> In December 2014 I had a ridiculously high data billing charge.<br> Upon investigation we found that they never sent me an SMS to inform that I was out of bundle and that a charge of R2 per MB will be charged going forward, yet I got all their promotion SMS's in December.<br> Irony they promised an SMS when I took the contract.<br> <br> Now Vodacom increase my Smart S subscription, but the Top up packages and prepaid are not increased.<br> They should have told me about price increases when I took the contract.<br> <br> It seems that Vodacom is focused on revenue growth and not considering treating its clients fairly.<br> Will not recommend Vodacom to friends and family<br>