BG
Boniswa G
1 reviews | Active since Jul 2018
20 Aug 2022, 11:32
Insurance without my consent
As far as I know I don't have an insurance with vodacom but there's now an automatic insurance that has kicked in that I'm now paying. Also, I told your consultants who have been calling me for the past months that I don't want to renew my contract but for some reason I find myself still receiving airtime and I'm now told my account is in arrears. Please terminate my contract.
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Replies (2)
Vodacom's replyOfficial
20 Aug 2022, 16:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2022, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BG
Boniswa G's updateReviewer Update
24 Aug 2022, 09:10No one has contacted me yet. Can you please put timeliness to "due course"?
BG
Boniswa G's update24 Aug 2022, 09:10
Reviewer Update
No one has contacted me yet. Can you please put timeliness to "due course"?