Insurance Updated Confirmation

It's been a while now since I struggle with vodacom insurance.

1. I updated my insurance from accidental damage to full cover for lost and ******, with no feedback or confirmation for the following numbers. a. *** b. ***.

Paperwork was sent. Vodacom insurance never response or confirm, how will you know?. No reply from ***.

2. On 27 March 23 I insured a new device, I sent all necessary paperwork to ***, nothing. The reason why I need confirmation is the following.:

Due to past experiences it's always an issue when claim, or the EMEI numbers are not correct. It's always an issue.

Vodacom insurance really need to unskill their service. Awaiting feedback.