LM
Liz M
1 reviews | Active since Jun 2021
03 Jun 2021, 12:44
Insurance *******
Insurance refusing to repair phone to their consultant incorrectly insuring the wrong device and even have the nerve to tell me she made a note that the form was filled out incorrectly but nobody contacted us so we could fix the problem! Now they demand back payment for their mistake, mind you we've been paying insurance monthly without fail just apparently for the wrong device, again a complete failure on their part to do their job correctly. 3 Days straight of back and forth emails with no-one willing to take accountability
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
03 Jun 2021, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Liz M's updateReviewer Update
03 Jun 2021, 14:48Just what I need, an automated response and yet another consultant to make contact with me but can't assist.
LM
Liz M's update03 Jun 2021, 14:48
Reviewer Update
Just what I need, an automated response and yet another consultant to make contact with me but can't assist.
LM
Liz M's updateReviewer Update
03 Jun 2021, 14:49Just what I need, an automated response and yet another consultant to make contact with me but can't assist.
LM
Liz M's update03 Jun 2021, 14:49
Reviewer Update
Just what I need, an automated response and yet another consultant to make contact with me but can't assist.
LM
Liz M's updateReviewer Update
08 Jun 2021, 18:39All I received was a call and still no assistance. I feel like I'm being taken for a fool
LM
Liz M's update08 Jun 2021, 18:39
Reviewer Update
All I received was a call and still no assistance. I feel like I'm being taken for a fool
LM
Liz M's updateReviewer Update
08 Jun 2021, 18:40As per Vodacom:
"Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners (Finrite) for further assistance. Based on the feedback provided, the team made contact with you and is busy assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team "
"Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners (Finrite) for further assistance. Based on the feedback provided, the team made contact with you and is busy assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team "
LM
Liz M's update08 Jun 2021, 18:40
Reviewer Update
As per Vodacom:
"Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners (Finrite) for further assistance. Based on the feedback provided, the team made contact with you and is busy assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team "
"Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners (Finrite) for further assistance. Based on the feedback provided, the team made contact with you and is busy assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team "
LM
Liz M's updateReviewer Update
29 Jun 2021, 07:39Vodacom still hasn't assisted me in anyway. I've emailed weekly and nobody responds. Incredibly disappointing
LM
Liz M's update29 Jun 2021, 07:39
Reviewer Update
Vodacom still hasn't assisted me in anyway. I've emailed weekly and nobody responds. Incredibly disappointing