insurance ****

dear Vodacom,<br> <br> I am so unhappy with the way I am being ****med by Vodacom's insurance consultants.My phone was ****** on 15 Dec, I signed my contract on the 19th of OCT. I phoned today to discuss this and was advised that because I submitted my claim today, 17Dec, which is within the 60 day period I must pay 40% excess. I then requested my contract, when I read it, it clearly states that a claim cannot be submitted without a claim form. THE CONSULTANT DID NOT EVEN ADVISE ME ABOUT THE CLAIM FORM. SHE JUST INSISTED ON THE 40% For me this is unacceptable. I HAVE TO COMPLY WITH TERMS of the contract but CELLCURE and Vodacom CAN DECIDE WHICH CLAUSES IT WANTS to IMPOSE