GS
Greg S
1 reviews | Active since Jan 2017
20 Nov 2019, 15:37
Insurance ****
After paying insurance on my phone for 4 years, I recently took the SIM card out of the phone and put it in another phone. The phone that I took it out of was ******, and now the insurance won’t pay out because the SIM card wasn’t in the phone. ***. I insured the phone not the ****** SIM card. Bunch of ******* money hungry *******.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Nov 2019, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Greg S's updateReviewer Update
22 Nov 2019, 08:50its no good that Vodacom says they will get someone to call me about my complaint and then nobody calls. They just trying to make people think that they actually do something about these complaints, but in the end they do nothing.
GS
Greg S's update22 Nov 2019, 08:50
Reviewer Update
its no good that Vodacom says they will get someone to call me about my complaint and then nobody calls. They just trying to make people think that they actually do something about these complaints, but in the end they do nothing.
Vodacom's replyOfficial
28 Nov 2019, 12:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply28 Nov 2019, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team