Insurance Review - TERRIBLE!

Item: Vodacom
Rating: 1
Author: Gabriella G

I have never dealt with such terrible service!! I have been trying to cancel my insurance on my account and all I get told is that the lines are down I need to send an email, which I do. After getting no response after 3 days I call the call center back only to get told that I was given the wrong email address, no surprise there. I send an email, a week later and NO response. I get given a number which I have been on hold for for the last 43 mins.

CAN SOMEONE HELP ME CANCEL THIS!

Completely ridiculous and terrible service!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Feb 2019, 14:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Feb 2019, 14:09

Official

Gabriella G's updateReviewer Update

13 Feb 2019, 19:03

I have called Finrite about 20times, I sit on hold for over 20mins EVERYTIME and I just give up. So if Vodacom is willing to sign Finrite on as a partner then they should make a plan to get this cancelled!!! Can someone call me already, this is completely unacceptable!

Gabriella G's update13 Feb 2019, 19:03

Reviewer Update