insurance refuse to replace for their own employee fault

Waited 2 months for the repair of an insured phone. After 2 months of paying for a phone I do not have. Given stories and excuses every week, vodacom insurance finally found a \loop hole\". Turns out I'm not covered because I switched sim cards. Yes on a normal day that makes sense and is my fault. However, before switching the sims I contacted them and their own consultant told me I can change the sims if both phones are insured and both numbers are under my name. So I'm not covered because of their OWN Employee! Cherry on top, they will find the recording and send me the consultant name and number. All I can do is report her. But they still not covering my phone. So the \"all calls are recorded for quality and security purposes\" is for their own benefits only! They are even happier to cancel my contract than honour their word. What a *******. Time to port.<br> "