MM
Muzi M
1 reviews | Active since Jan 2016
04 Dec 2019, 13:00
Insurance refuse to honour device claim
Vodacom insurance does not approve my device claim, as a result my device is send back by the repair centre. Vodacom insurance, *** is not answering calls. I was on hold for more than 3p minutes, when a lady answer,she then hanged up on me. Disappointed with vodacom,cancelling the insurance and adding it to my existing short term, useless and unrelisble
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Vodacom's replyOfficial
04 Dec 2019, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team