Insurance refuse to assist

18th November 2023 I send my phone in for repairs and my claim got declined as I am not using my Sim card in the phone whereas I already did 2 upgrades since then. They don't want to send me my rejection letter or give me the claim number. I have been back and forth between customer service and insurance. Customer service understands but insurance refuses to repair or replace and I've been paying on this device for more then three years now. And the strange part is non of their email addresses work so if you take it further you have no supporting documents. I wouldn't recommend vodacom rather use mtn or telkom much friendlier and helpful people.