Insurance Problems

<p>So I bought a iPhone 6 in October 2015 and in April 2016 I dropped my phone. I had a screen cover on the screen but the cover shattered and then the fall also broke the screen, I had 2 cracks down the screen. </p> <p> </p> <p>I spoke to a couple Vodacom's and all of them said I had an insurance on the phone and that the insurance I had would cover the whole phone but I would have to pay R150 as an excess. So I asked if they could send the phone in and all of them said that I had to take the phone to Vodacare in Sandton. </p> <p> </p> <p>I dropped the phone off on 16/05/2016. They then messaged me the same day to the the phone is ready. The next morning I called in and asked what happened and they said that I did not buy the phone from Vodacom. The lady I spoke to made it seem like I am stupid, and that I actually thought I went to vodacom when I went to MTN. (I bought the phone from Nicolway Vodacom). They then asked for the proof of purchase. I had to call Nicolway and ask them to send it to me so I could send it to Vodacare. </p> <p> </p> <p>Then 6-7 days later someone called me and told me I had to pay R2209.89 for the repair. I told them that it was crazy for me to have to pay so much, and that the vodacom's I had spoken to said that I would have to pay R150. She said that the screen was badly broken and they had to give me a whole new phone. I told her that I want the screen replaced and that I don't want a new phone. </p> <p> </p> <p>Then the following week they called back and said that there is nothing they can do. I had to pay the R2209.89. Not knowing any better I agreed to pay for it. The next day I got a message saying my old phone is at the Vodacare in Sandton unrepaired. I then had to start all over again. Send the phone back to advanced repair center and everything. </p> <p> </p> <p>The next day I spoke to the manager at Nicolway Vodacom and he told me that what Vodacare is saying is a bunch of **** and that I should not have to pay more that R150. </p> <p> </p> <p>It then took about another 6-7 days, where no one had messaged me or called me, so I called Vodacare and they said that my phone is ready. </p> <p> </p> <p>When I arrived I called the Insurance Company for Vodacom and they said that I had to pay this amount and there was nothing that they could do for me. </p> <p> </p> <p>I find this absolutely rediculous. That even though I had insurance I still had to pay more than what the excess was. </p> <p> </p> <p>Again, I had to pay R2209.89 when I was told the maximum I would have to pay is R150. </p> <p> </p> <p>Thank you, </p> <p> </p> <p>Khalil Keshavjee</p>