BG
Boniswa G
1 reviews | Active since Jul 2018
30 Jan 2023, 15:19
Insurance premiums refund
Vodacom added insurance on my old phone without my consent and I was forced to pay those premiums as they had suspended my line and could not receive and make calls. I have been requesting a refund since September 2022 to date, I kept on being told that they have escalated but no refund yet. I am willing to take this further if not resolved within 48 hours, I have been too patient with your incompetence.
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Vodacom's replyOfficial
30 Jan 2023, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2023, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Boniswa G's updateReviewer Update
31 Jan 2023, 15:59When exactly is "in due course"? This is the second complaint I have made where you just made an auto reply and no one got back to me.
BG
Boniswa G's update31 Jan 2023, 15:59
Reviewer Update
When exactly is "in due course"? This is the second complaint I have made where you just made an auto reply and no one got back to me.