Insurance premium changes without any communication

Urgent Complaint Regarding Unauthorised Plan and Insurance Changes

Dear Vodacom Customer Support,

I am writing to formally raise a complaint regarding unexpected and unauthorized changes to my Vodacom plan and insurance charges.

Initially, I was on the 1.2GB 30-day data bundle top-up plan, and I also had comprehensive software insurance for R162.43—a price increase I was made aware of and accepted. However, upon reviewing my March invoice, I was shocked to find that my plan had been changed to Red 7GB 200 minutes top-up, and my comprehensive cell phone insurance had increased to R467—without any prior communication or consent from my side.

I upgraded my device in October, yet at no point was I informed of these changes. This lack of transparency is extremely disappointing, especially as a long-time loyal Vodacom customer.

I would like a detailed explanation of why these changes were made without my consent and for this matter to be rectified immediately. If no resolution is provided, I will have no choice but to consider moving my services elsewhere.