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Pontsho M
1 reviews | Active since Jan 2018
02 Dec 2022, 12:09
Insurance Premium back calc
My phone was ****** from me on Monday, I went to claim from insurance only to find that the Vodacom system erroneously canceled my insurance in 2019, I now have to pay back the premiums from 2019 to date - I am willing, as long as I get a phone. I was told that calculating the premiums would take 24-48 hours, then I can pay up and get a phone.. It has been over 72 hours and still no feedback. The consultants are rude and not really helpful, I really need a phone.
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Pontsho M's updateReviewer Update
02 Dec 2022, 12:14I spoke to one consultant Kutlwano and I have never been so shocked by the level of rudeness from a consultant. All I want is a figure so I can pay and get a phone. None of this is my fault - at no point did I ever request my insurance to be canceled, the least you can do is rectify the error.
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Pontsho M's update02 Dec 2022, 12:14
Reviewer Update
I spoke to one consultant Kutlwano and I have never been so shocked by the level of rudeness from a consultant. All I want is a figure so I can pay and get a phone. None of this is my fault - at no point did I ever request my insurance to be canceled, the least you can do is rectify the error.
Vodacom's replyOfficial
02 Dec 2022, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2022, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pontsho M's updateReviewer Update
02 Dec 2022, 15:01I am waiting for that call. is there a turnaround time for that?
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Pontsho M's update02 Dec 2022, 15:01
Reviewer Update
I am waiting for that call. is there a turnaround time for that?
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Pontsho M's updateReviewer Update
04 Dec 2022, 16:47I’m sorry I don’t understand. How is 24-48 hours equivalent to 4-5 working days? I could lose my job because I’ve been unable to work as a result of all this. The error is with Vodacom why am I the one struggling to get assistance?
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Pontsho M's update04 Dec 2022, 16:47
Reviewer Update
I’m sorry I don’t understand. How is 24-48 hours equivalent to 4-5 working days? I could lose my job because I’ve been unable to work as a result of all this. The error is with Vodacom why am I the one struggling to get assistance?
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Pontsho M's updateReviewer Update
04 Dec 2022, 18:50Nobody told me 48 WORKING hours. I was told, on a Tuesday, to return on Thursday… It’s about to be a whole new Monday and I am still sitting here without a phone because Vodacom cannot account or fix their errors in a timely manner. If your system is responsible for this, why am I the one sitting here without a phone, why m I the one fighting you to do the right thing??? Make it make sense, please!!!!
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Pontsho M's update04 Dec 2022, 18:50
Reviewer Update
Nobody told me 48 WORKING hours. I was told, on a Tuesday, to return on Thursday… It’s about to be a whole new Monday and I am still sitting here without a phone because Vodacom cannot account or fix their errors in a timely manner. If your system is responsible for this, why am I the one sitting here without a phone, why m I the one fighting you to do the right thing??? Make it make sense, please!!!!