1 reviews | Active since Oct 2016

17 Oct 2016, 11:26

INSURANCE PREMIUM

<p>last year when i upgraded my cell phone contract i took out an insurance for the phone. im paying a premium of r195 monthly. this year in september my fone was ****** and i submitted an insurance claim. i was then told the value of my fone was r8000 . i was very surprised by this as the amount of money im paying for the premium of r195 is for handsets value of 9 ********** 0. my question is why am i still paying r195 while the value for my fone is less ? ive sent the insurance emails asking about this and rec no feedback.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team