NJ
Nicolette J
1 reviews | Active since Jul 2020
21 Sept 2020, 18:02
Insurance package removed with no permission
Good day, with all the "fixing" on my account that you are doing. I have noticed that my cellphone insurance is no longer there. Can I get feedback on why it was removed and what happens if my phone is lost or damaged.
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Replies (2)
Vodacom's replyOfficial
22 Sept 2020, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NJ
Nicolette J's updateReviewer Update
29 Sept 2020, 11:30It is 7 days today and no one has contacted me. I will assume that vodacom will take full responsibility should my phone be lost or damaged as I never cancelled my insurance.
NJ
Nicolette J's update29 Sept 2020, 11:30
Reviewer Update
It is 7 days today and no one has contacted me. I will assume that vodacom will take full responsibility should my phone be lost or damaged as I never cancelled my insurance.