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Sannah S
1 reviews | Active since May 2011
01 Sept 2020, 08:08
Insurance Over-billing
Took insurance cover for monthly premiums of R255. Vodacom over-billed me in August and i was told a credit would show on my next statement but it doesn't. The billing for September still shows ridiculous amounts for cover I did not sign up for. I want this insurance canceled with immediate effect . You are nothing but a bunch of ****** with **** service! Please ensure that I am refunded the amounts I was overcharged with in August immediately.
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Replies (2)
Vodacom's replyOfficial
01 Sept 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sannah S's updateReviewer Update
07 Sept 2020, 12:16I noticed that someone from Vodacom support tried calling. I called back and spoke to Benadine who kept me on hold for more than 20 minutes until I got cut off.
I will not be wasting my airtime on your *********** stuff. I just want confirmation that this insurance policy has been cancelled as per my instruction. I also want the amount I was overcharged by paid back to me immediately.
Vodacom you are the worst service provider ever and I’ll sure use a better one next time.
I will not be wasting my airtime on your *********** stuff. I just want confirmation that this insurance policy has been cancelled as per my instruction. I also want the amount I was overcharged by paid back to me immediately.
Vodacom you are the worst service provider ever and I’ll sure use a better one next time.
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Sannah S's update07 Sept 2020, 12:16
Reviewer Update
I noticed that someone from Vodacom support tried calling. I called back and spoke to Benadine who kept me on hold for more than 20 minutes until I got cut off.
I will not be wasting my airtime on your *********** stuff. I just want confirmation that this insurance policy has been cancelled as per my instruction. I also want the amount I was overcharged by paid back to me immediately.
Vodacom you are the worst service provider ever and I’ll sure use a better one next time.
I will not be wasting my airtime on your *********** stuff. I just want confirmation that this insurance policy has been cancelled as per my instruction. I also want the amount I was overcharged by paid back to me immediately.
Vodacom you are the worst service provider ever and I’ll sure use a better one next time.