Insurance Note Paying

I have a LG G3 on contract with Vodacom and the screen broke in April. I went to Vodacom and bought a LG G3 Beat just so that I could have a working phone and then I could later take the LG G3 in for repairs after I remove all my files. I sent the LG G3 in for repairs on 17/07/2015 at Vodacom Shop Avenues Springs after which they sent it to Vodacom Repairs East Gate. After hearing nothing from Vodacom for over 5 weeks I finally gave the Shop a call. They notified me that I could collect my phone. Upon collecting the phone they informed me that the insurance did not want to pay because I have not used the phone since April. I do not see the use of insurance if they do not even want to pay for my repairs. I haven't had a chance to take the phone in earlier. I am very unhappy with the service from Vodacom and the way I feel now, as soon as the contract expires, I am going to move over to another network.