SK
Sue K
1 reviews | Active since Jul 2022
21 Jul 2022, 15:54
Insurance not requested added to our July 2022 bill
Vodacom has loaded insurance on my account after cancelling it, when it was wrongfully added in November when we did an upgrade. You cannot get through to anyone and we did not receive a refund then. Please can someone respond to me from Vodacom - your service is pathetic. We cannot be doubly insured, we did not request insurance to be added to our bill
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Vodacom's replyOfficial
22 Jul 2022, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2022, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team