Insurance my ass, why even have insurance if u need to pay everything......??????? BAD SERVICE

<p>My Phone got lost so i did stop it, i did put in an assurance claim and also they phone me yesterday to say that the claim was approved and that i can go to any vodacom shop. they told me i can look for a phone up to R5000. and what ever exceeds the 5000 i must pay 10% there off. now they have so many excuses and say for every R1000 that the phone will be i need to pay 10% of every R1000. i dealt with 2 of vodacoms staff and they are verry verry rude and dont have any cust service and always make empty promises or should i say lies. vodacom disgust me and i've been with them over 10 years. sies. i dont even feel like going to get a new phone. disappointed disappointed.</p>