1 reviews | Active since Jul 2011
INSURANCE ISSUES
After my last review nothing has changed, it has just become an ongoing issue ,I was informed that my insurance claim for my Y7P will not be processed due to that fact that I cancelled it. I did not and my question to them was to send me proof as to where I cancelled it. I requested an extra insurance. After numerous emails to confirm there was no response. Poor communication. If it was a problem why never informed me the time insurance was cancelled. I am not aware on how they do there insurance. The right thing was to inform me and explained my options None of that. My phone is at the repair store with no assistance and not they not evens trying to investigate what went wrong. They only make it clear it us my fault. This is the service I get as a so called valued customer. Since I had the phone I was paying insurance. Recently I was also informed that my new laptop does not have insurance, but my bill reflects laptop insurance. Honestly I never expected this kind of service. I am paying every month with no issues. There is not evens any attempt to assist. My opinion this is very poor service and I've been struggling a while for sorting this out. It will probably also be a battle to come to a solution.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So I still need to know who cancelled the insurance and why was there no decency to contact me and inform me on how it works and what the consequences will be. Like I said I never request a cancellation, I asked to add insurance. Who just cancel insurance?
So your reply to this message is actually telling go to hell. Why do you reply privately, not evens phoning me?. Speak openly so the public can see, I have nothing to hide, just very negative and disappointed because of your pathetic service.
So my complaint means nothing that is why you reply privately. So you telling me that Vodacom insurance did nothing wrong. There was no proper communication. The claim was sent via email evens before you decided to cancel it. Not my problem if incompetency is at the end of the day.
Vodacom is not supportive of their customers, so my Huawei phone at the store will not be repaired. So all the insurance money and your decision to cancel is now my problem.
YOU ARE SO PATHETIC. I HOPE PEOPLE SEE WHAT VODACOM REALLY BECAME, AND WE MUST STILL SUPPORT YOU. THIS IS WHAT HAPPENS WHEN YOU HAVE *********** STAFF.
So I still need to know who cancelled the insurance and why was there no decency to contact me and inform me on how it works and what the consequences will be. Like I said I never request a cancellation, I asked to add insurance. Who just cancel insurance?
So your reply to this message is actually telling go to hell. Why do you reply privately, not evens phoning me?. Speak openly so the public can see, I have nothing to hide, just very negative and disappointed because of your pathetic service.
So my complaint means nothing that is why you reply privately. So you telling me that Vodacom insurance did nothing wrong. There was no proper communication. The claim was sent via email evens before you decided to cancel it. Not my problem if incompetency is at the end of the day.
Vodacom is not supportive of their customers, so my Huawei phone at the store will not be repaired. So all the insurance money and your decision to cancel is now my problem.
YOU ARE SO PATHETIC. I HOPE PEOPLE SEE WHAT VODACOM REALLY BECAME, AND WE MUST STILL SUPPORT YOU. THIS IS WHAT HAPPENS WHEN YOU HAVE *********** STAFF.