Insurance gone wrong.

I'm a very angry, disgruntled and disappointed customer right now! Firstly insurance was activated on the incorrect cell phone, after i have completed the forms correctly? i went into the branch to enquire and was promised that it would be sorted out? I misplaced my phone and wanted to find out if i can claim to my surprise the matter remained the same? when calling the branch nobody could assist me as the consultant that dealt with my docs was not in? spoke to assistant manager Vaughan who could not sort this matter, and was contacted the next day by Winley who send me docs to cancel wrong insurance and activate correct insurance. My husband lost his phone and upon enquiring bout the insurance, to my dismay no insurance was loaded on the correct phone!! I mailed Vaughan, up till now no response from him, however Winley send me a mail advising that he is busy with the matter, and the insurance was not activated because the make and model and Imei number was not on the docs! so they did not check the docs to make sure all was completed? nobody called me back to advise of this? and surely they have all my info as I'm a client of VODACOM for many years?? NO MANAGER IN THE STORE!!