Insurance *****

have been with Vodacom for maybe 10years, currently have think 6 contracts between my wife and i. never have we placed or taken out sims of phones. upgrades where done in store. two contracts pay insurance (why i dont if 1 is a phone contract and the other a airtime/data contract) never the less, phone is damaged and Vodacom insurance refuses to cover the cost .... wait for it... the incorrect sim is in the phone (again that number has insurance as well) as mentioned contracts are renewed in store. i sent a complaint through last week and was advised the matter is being looked at but i guess its not important enough to communicate status / outcome. i will allow all contract to now run out and will be changing to a different cellphone provider.