Insurance *****

I took out a contract a few days ago and got a call this morning for insurance which I clearly said no to,the person was persistent and I eventually dropped the call because I was not interested. A few minutes later I received insurance documents after I stated that I didn't want insurance.I called the call centre and they could not assist with who did this *****ulent act without my consent and on top of that when I question why information cannot be provided and why I cannot be transferred to the department who signed me up for insurance without my consent the consultant started raising his voice at me. As a new customers I'm stunned by the horrible and *****ulent service.I will be taking the matter further as I take ***** very seriously.