SK
Sivile K
1 reviews | Active since Dec 2018
06 Jan 2023, 15:32
Insurance
I signed for new Vodacom insurance for R115 when I called to inquire the agent informed it was captured for R200 she said I must fill in another form for Vodacom to amend it what I don't understand must fill in a form to amend it but I did nothing wrong on my side it was Vodacom who did the mistake and I even double checked on my forms I sent through it is R115
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jan 2023, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2023, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Sivile K's updateReviewer Update
20 Jan 2023, 07:31My query hasn't been resolved because I received an sms this morning informing me my debit order is R884 and that is the same amount that has an incorrect billing on my insurance but they promised me that they have updated my premiums accordingly. Your new premium is R115 as requested
SK
Sivile K's update20 Jan 2023, 07:31
Reviewer Update
My query hasn't been resolved because I received an sms this morning informing me my debit order is R884 and that is the same amount that has an incorrect billing on my insurance but they promised me that they have updated my premiums accordingly. Your new premium is R115 as requested