Insurance dispute

I have been a Nashua Mobile customer for a few years and have been taken over by Vodacom .My insurance access buster have formed part of the new agreement according to my understanding as it has been added to my account every month. After being ****** and submitting a claim I was however informed that the consultant was \supposed to explain the excess to me"and that they deducted the excess buster by mistake and I actually had a 20% excess .Then they patronised me by saying the R36 excess buster that was deducted by mistake will be refunded but I still had a R 3 000 excess. On questioning the above I was referred back to the documents I signed and again told that the consultant was suppose to explain this to me.<br> I can understand the legalities of this matter but according to all communication from Nashua as well as Vodacom my contract would remain the same and a \""smooth transition\"" was the aim... """