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kM
kaylene M

1 reviews | Active since Oct 2014

28 Feb 2019, 12:49

Insurance Delay

Vodacom greenacres branch is not helping me with my insurance claim. It has been 2 weeks and I have not heard anything and nil claim submitted yet. I have given them all my details. I am using my phone for work and it is inpacting me negatively

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Replies (3)
Vodacom
Vodacom's reply28 Feb 2019, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team    

Best regards,

Vodacom
Vodacom's reply28 Feb 2019, 15:55
Official
Dear Customer

The cell number you provided is correct. Please provide us with your contact number so that we can escalated the issue.

Regards

Vodacom Consumer Website Team

Best regards,

kM
kaylene M's update28 Feb 2019, 16:14
Reviewer Update
*** please call me on this nr before 18h00