INSURANCE Debit deduction without reason***

2 weeks back money was taken for my daughters insurance by Vodacom insure to the amount of R147. Phoned first the insurance as the contract was cancelled as well as the insurance, they could not find anything as to whats going on and was put through to accounts who also could not help as apparently it was send to collections as it is arrears according to them. Could not be arrears as the account is paid via debit order every month and still paid in full the previous month. Collections was not able to help either and I was again put back to insurance department. Been on the phone now already for period of time back and forth between these departments who could not give me answers.

I eventually told them to sort it out. The lady by accounts phoned me back to find out if the issue was resolve and when I said know promised to follow up. Well she phoned the next day during loadshedding and never again though we requeated her to phone the next day.

Up till now no explanation and no refund. Must mention that even on the statements this amount is not accounted for.