Insurance deactivated without my consent

My insurance premiums for my prepaid device stopped going off end of April 2024 and I only realised this after assesing my bank statements in July and I reached out to Vodacom Insurance who advised that my bank account is closed which is not true. I provided proof that my account is very much active and the issue was escalated to management who advised that my policy be re-instated. I got details confirming that my policy has been re-instated however the premiums were still not debited. I reached out to the call centre again and they advised that my bank details have been captured incorrectly and the policy was re-instated again. Till today the premiums have not been deducted after being told the policy has been re-instated.

I keep getting passed on from pillar to post regarding this matter. Can this be sorted out ASAP