Insurance Daylight *******!

In less than 3 months I am back again about Vodacom Insurance. After getting my replacement device in April, the consultant informed me that my phone value had gone down to R13999.99 thus reducing my cover too. I asked if I should contact the insurance department and she said no, the amendments would be done internally.

To my surprise end of April, Vodacom debited me the same premium of R255. I sent an email Mid-May and asked why did this happen because my cover has gone down and so should the premium. They sent me the Change of Insurance Cover Details, which I filled and signed accordingly. And the table on page 1 says I must pay R200 for a cover of R10001-R15000. To my surprise on the 25th of May I was debited the same R255, I called again and spoke to Zinzi Klaas who then ensured me that she was going to update the details accordingly. I then received two sms's saying my insurance is cancelled, of which I panicked and asked what's going on, she said it's just normal procedure she's still busy and I would receive letters with new cover details. And I did a few minutes later.

On the 25th of June, Vodacom goes and debits me a whooping R377+ and when I enquire I am told it's the pro-rata, and I am asking for what because they took R255 for the whole month of June, and I was not taking a new policy but updating an excisting one. And demanded a refund, I was told that's how their system work and there's no refund.

Why is Vodacom insurance so hell bent in making my life so hard? So for one policy for the month of June I was charged R632.00+ by Vodacom Insurance, how is this acceptible? I need my money back so I can look for another insurance company that would value me as their customer. Vodacom clearly does not need me anymore!