Insurance ******!!!

I had the worst experience with your insurance. I lost my phone and the claim was approved. I spoke to an agent Xoli who advised me that I can only be indemnified with a phone worth R2360, that time my argument was that I am to be indemnified for UP TO R3500. Now during the disagreement, I escalated the matter to the superior, who was very rude and ****y. He goes by the name of Mark Cornleson.

Inter alia he said to me that "...this conversation is not going anywhere and I won't back down!.." in my mind, I am thinking,,, the ****??? But then I kept my vulgar to myself.

This guy also went on to say that he calls the shot, would he tell this same nonsense to someone of his skin colour??? I do not think so!!! ...That is nonsense and stupid, I told him... Why can't we get a uniform service? Black/White/Green/Blue etc???

Right now, I want a phone upto the value of R3500, I mean it is only fair because I have been paying R63.

Should you want to make any form of contact, email me as I do not have a phone thanks to your useless administrator. I am losing business and being inconvenienced!

Email address: ********** ********** ********** 969

Thanks for nothing