INSURANCE COMPLAINS

Item: Vodacom
Rating: 1
Author: Tiisetso M

Vodacom insurance line has not been working since Friday, I'm trying to update my details and even when you send an email you get no response. This is very frustrating, now I have to walk around with an uninsured cellphone because of Vodacom incompetence.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Feb 2019, 10:52

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Feb 2019, 10:52

Official

Vodacom's replyOfficial

05 Feb 2019, 11:52

Dear Tiisetso,

As per our chat today. You may send an email to *** for assistance in activating insurance on your new device.

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Feb 2019, 11:52

Official

Dear Tiisetso,

As per our chat today. You may send an email to *** for assistance in activating insurance on your new device.

Regards,
Vodacom Consumer Website Team

Tiisetso M's updateReviewer Update

05 Feb 2019, 12:43

The email bounces back, its not going through. I've tried it with two different email addresses. What now?

Tiisetso M's update05 Feb 2019, 12:43

Reviewer Update

The email bounces back, its not going through. I've tried it with two different email addresses. What now?