insurance claim wrongly declined

in june 2020 i transfered my consumer account to business account at the metro home center store in pretoria town , it was done by the IT department at vodacom which according to the store does all the transfer of contracts , i had accidental insurance on my name , when i transfered to business account vodacom supposed to transfer my insurance which they never did

in september i called in to the insurance department to tell them i want to do a claim when i get a the new iphone as my upgrade was due , they told me that my insurance was canceled by the system by mistake and that my insurance is still valid , you can request for the call recording from finrite department, now they job was to re instate the insurance

the problem i have i did a claim in feb 2021 and that they declined the claim because i dont have insurance

now what happens to the money i paid when i was a consumer account and i transfered to business and that your system canceled the insurance witout notifying me , vodacom supposed to transfer whatever was on my personal name to business , they never transfer the insurance and now they making it my problem

what happens to the money i paid