Insurance Claim STILL Not Settled, NO Feedback at ALL!!!

In March/April of this year (2017), my Cell-Phone, Tablet & Mobile Wifi Router were ****** from my vehicle.. The Tablet & Wifi Router were on contract so thus, were insured, the Cell-Phone, however, was on pre-paid & thus, was not insured!!! Upon being ******, I went to the police station to open a case & get a CAS number so as to lodge an insurance claim on the Tablet & Wifi Router.. When I went in-store to the Bluff Hillside Mall branch, I was informed that my Tablet was insured AS WAS MY CELL-PHONE, yet my Wifi Router, was NOT insured!?!?! I had cancelled the Cell-Phone Insurance several months prior to the theft as it was no longer on contract & I had used my upgrade to purchase the Tablet!!! As for the Wifi Router, I had received a phone call whilst at work, from a Vodacom Consultant, who told me I had been "specially selected" for a special promotion deal they were running at the time, for which I qualified for!! The consultant gave me a breakdown over the phone of the costs involved, which INCLUDED an insurance premium!!! After a couple weeks of back & forth phone calls to their Insurance Department, back & forth trips to this particular Bluff branch & NUMEROUS arguments, I was told by the Insurance Dept Manager (Allister) that from what he could see on his sytem, I was indeed insured for the Tablet & that he could see that I had indeed cancelled the Cell-Phone Insurance Policy, but that there was NO RECORD of me ever having an Insurance Policy on the Mobile Wifi Router!!! I am an honest person, so I gladly admitted the fact that I was no longer insured for the cell phone, but I was INDEED insured for the Wifi Router & the Tablet!! So, apparently they were to investigate & get back to me once they had concluded their investigation... I'm STILL waiting!!!!! I STILL do not have a replacement Wifi Router handset, yet I'm STILL paying for it.. I STILL have no cell phone as I can't afford to replace it due to my financial constraints!!!! I have been in-store to both the Bluff Hillside Mall branch & the Bluff Towers branch, as well as to the Westville Pavillion branch, I have phoned their customer care, customer complaints, accounts dept as well as the insurance dept on NUMEROUS occasions, too numerous to recall & I am constantly being bounced around from consultant to consultant, none of which have the authorisation to process my claim, etc.. I'm starting to get the feeling, that I'm being led around by the nose intentionally, in the hopes that I will just shut up & keep paying to appease them, at MY expense!!! Aside from this, I was **** to by the staff at the Bluff Hillside Mall branch, who claimed that I could ONLY have the cell phone replaced & NOT the Tablet (which, coincedentally is half the value of the Tablet & would be the third insurance claim on the cell phone policy, so would thus cost me about R1500 excess, as opposed to the FIRST claim on the Tablets' policy, which amounted to about R450)!!! I eventually managed to get my insurance claim on my Tablet processed & it was duly replaced at the Westville Pavillion branch, as they were the only outlet within reasonable driving distance of the Bluff where I reside, yet, to this date, the Wifi Router has STILL not been replaced & I have STILL not received ANY feedback AT ALL on the outcome of their investigation to locate the call recording in which their consultant quoted me INCLUDING insurance!!!! I am LIVID, to say the least!!!