KM
Kgautshwane M
1 reviews | Active since Jan 2021
04 Jan 2021, 19:18
Insurance claim ****
I have a cellphone insurance with vodacom, administrated by Finrite Administrators. My device according to the contract is R7500, however Finrite is forcing me to take up a cellphone worth only R5600. The funny thing is that they are telling me that my claim is approved for R7500, however I can only take a cellphone to the value of R5600. The consultants that I spoke to, 3 to be exact have plain right refused when I asked to speak to the supervisor or the manager.
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Vodacom's replyOfficial
05 Jan 2021, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kgautshwane M's updateReviewer Update
11 Jan 2021, 14:13Good day
It is incorrect to say that I requested the P40 lite as it is stated on the response. I was actually forced to accept the device as I was told it is the only device that I can get. It is true that I took the device ultimately but not because I chose it, simply because I succumbed to pressure as I was without a phone for almost a week and my job requires that I should have one.
I believe that calls are recorded for quality control purposes, if that remains true, I wish for the records to be made available of all the calls I made out to Finrite. The consultants that I spoke to were insisting that I can only get the P40 lite, they felt anything above that was an upgrade, I kept asking how it is an uofrade when it is withing the R7500 range and they wouldn't respond.
It is incorrect to say that I requested the P40 lite as it is stated on the response. I was actually forced to accept the device as I was told it is the only device that I can get. It is true that I took the device ultimately but not because I chose it, simply because I succumbed to pressure as I was without a phone for almost a week and my job requires that I should have one.
I believe that calls are recorded for quality control purposes, if that remains true, I wish for the records to be made available of all the calls I made out to Finrite. The consultants that I spoke to were insisting that I can only get the P40 lite, they felt anything above that was an upgrade, I kept asking how it is an uofrade when it is withing the R7500 range and they wouldn't respond.
KM
Kgautshwane M's update11 Jan 2021, 14:13
Reviewer Update
Good day
It is incorrect to say that I requested the P40 lite as it is stated on the response. I was actually forced to accept the device as I was told it is the only device that I can get. It is true that I took the device ultimately but not because I chose it, simply because I succumbed to pressure as I was without a phone for almost a week and my job requires that I should have one.
I believe that calls are recorded for quality control purposes, if that remains true, I wish for the records to be made available of all the calls I made out to Finrite. The consultants that I spoke to were insisting that I can only get the P40 lite, they felt anything above that was an upgrade, I kept asking how it is an uofrade when it is withing the R7500 range and they wouldn't respond.
It is incorrect to say that I requested the P40 lite as it is stated on the response. I was actually forced to accept the device as I was told it is the only device that I can get. It is true that I took the device ultimately but not because I chose it, simply because I succumbed to pressure as I was without a phone for almost a week and my job requires that I should have one.
I believe that calls are recorded for quality control purposes, if that remains true, I wish for the records to be made available of all the calls I made out to Finrite. The consultants that I spoke to were insisting that I can only get the P40 lite, they felt anything above that was an upgrade, I kept asking how it is an uofrade when it is withing the R7500 range and they wouldn't respond.