Insurance claim - Over a month.

<p>I have been a very good contract/Pay as you go Vodacom customer for over 17 years. Dropped of a tab that’s on contract and insured for repairs on the 13th March 2017.</p> <p>Today is the 03rd April and Vodashop Westgate mall is giving me the run around for the new tab.Ref number ********** 0.The lady I spoke to Chenice says that the insurance division is closed on a Saturday when I went to follow up. When I called the insurance company on Monday they said their open till 16:00 on a Saterday.Chenice also mentioned that she will call me on the Monday. When I called the store they say that Chenice is “Day off Today” So I asked to speak to someone else last week Monday. Spoke to Amber, says she will order me a tab and on Wednesday the tab will be there she will call me on Wednesday the 26th March – Today I had to follow up as I got no call from Amber for the past week, Its amazing on a new deal you get excellent service from Vodacom staff as Wesley from that Store always helps me out.</p>