Insurance claim nightmare with VODACOM

I am still struggling with Vodacom insurance to this day. I got feedback on 7 July and they asked me to send the quotes and assessment letters i received from IStore. I sent the docements and receipt was acknowledged. Since 7 July i am yet to hear any feedback from Vodacom even after i sent an email from IStore telling me that they are returning my IPAD because it has been with them for over three weeks and quotation is for only 7 Days. I have asked for extensions of time with IStore , however i have no feedback whatsoever from Vodacom regarding the progress of my claim. I tried to call but the number just rings for more than 30 minutes at a time. I am really frustrated since i have been dealing with this for almost 3 months now. I am handing the matter over to scorpion legal