Insurance claim job number ***6

Good day,

I'm very unhappy with vodacom insurance I booked in my phone Samsung J5 prime for physical damage on the 1/03/2022 and the phone was returned not fixed because the system updated to me new phone which is the Huawei nova 8i because on the 28/02/22 I upgraded because the J5 was damage. So my phone was not fixed because the system automatically updated the new phone nova 8i, I'm soo unhappy because after returning the phone, the insurance finrite was contacted and the policy was updated to the J5 prime, still the insurance refused to fix my phone reason been the insurance was declined for usage(how I don't know because I booked in my phone I'm less than 30 days) now as a paying customer what must I do cause its been 4 months now, please check the usage of the phone and how many times it was returned from repairs, I booked in my phone with vodacom wonderboom and the phone was send to vodacom repairs portchfstroom. How long must I wait for vodacom to take me serious, I think it's better for vodacom to refund me all the premiums I payed for the Samsung J5 because now I don't know if they are treating me like this because they don't see the Importance of a customer or I was just donating my money I have been loyal for long and this is a treatment I receive. Kindly look in to the matter and let me know what is the way forward because I'm very unhappy waiting 4 months for the phone to be fixed. This is the bad bad bad service ever.