Insurance claim gone wrong

I'm not happy with vodacom, I had two contracts with vodacom both active 😕 and I lost my phone using a different cellphone number on a different phone but I didn't think that was an issue since it's both vodacom. I'm sooo disappointed to vodacom decline my claim And @ this moment I want cancel everything with vodacom 😡 please be aware when you claim with them they are ******