Insurance claim gone bad

<p>done my insurance claim at Cape Gate 13/4/17 of which the brand new fone i recieved was faulty when i got at home, i then realised the data does not connect.</p> <p>The next day was a public holiday so i returned the fone the saterday 15/4/17. The fone checked instore and could not be fixed and was told that my brand new fone must be sent away before it can be replaced.</p> <p>After trying to contact Rishka, the lady instore who numerous times she could not be specific by telling me what the plans was with my fone. Eventually friday 21/1/17 she told me my fone was sent to Jhb for an assesment but will keep me updated.</p> <p> </p> <p>On 28/4/17 she informed me my fone will be sent back to the store as the technicians could not find fault with the fone, after it was rechecked in store even by the Samsung guy.</p> <p> Rishka then gave me there head office number. </p> <p>Another dead end as the lady that is over the Cape town stores Monica never answered or returned my calls after calling and leaving numerious messages for her on (011) ********** .</p> <p> </p> <p>Eventually i got hold of Monica on monday 2/5/17. who promised me she is flying from Jhb to Cpt the next day the 3/5/17 and she was going to sort out my problem immediatly when she arrives in Cpt. </p> <p>To put the chery on the cake i tried calling her friday 5/5/17 at +- 15:00 she rejected my calls and even switched her fone off. So yes i still dont have a fone almost after a month., so i will not advice anyone to do upgrades at the 4u braches as they give you faulty fones that come out of so called sealed boxes then its your problem at the end of the day, and you will be without a fone for i really dont know how long.</p> <p>Bonita Adams</p> <p>Totally ****ed</p>