KN
Khaya N
1 reviews | Active since Sept 2023
27 Sept 2023, 13:34
Insurance Claim
Khayalethu Ndolela <***> Attachments Mon, Sep 25, 11:05 AM (2 days ago) to Vodacom, Vodacom, Vodacom
Good Day
Thanks for the recording however nothing says if you take out the Sim card you are not covered except to say don't take out Sim card it will be linked to the phone.
I still maintain I was never informed that should the Sim card be removed I won't be covered.
I still maintain that I have a valid claim and such be put back to the same situation before the loss.
Thank you
Khaya Ndolela
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
27 Sept 2023, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2023, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
