KN
Khaya N

1 reviews | Active since Sept 2023

27 Sept 2023, 13:34

Insurance Claim

Khayalethu Ndolela <***> Attachments Mon, Sep 25, 11:05 AM (2 days ago) to Vodacom, Vodacom, Vodacom

Good Day

Thanks for the recording however nothing says if you take out the Sim card you are not covered except to say don't take out Sim card it will be linked to the phone.

I still maintain I was never informed that should the Sim card be removed I won't be covered.

I still maintain that I have a valid claim and such be put back to the same situation before the loss.

Thank you

Khaya Ndolela

0
Replies (1)
Vodacom
Vodacom's reply27 Sept 2023, 14:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team