Insurance claim disputed on new phone which was not updated.

Dear Vodacom, I am very disappointed with your service now that I want to claim against my insurance. For many month you were happy to take the insurance premium and now you dispute the claim. I had the unfortunate event where my cellphone was ****** on Friday 15 July 2022. I have two telephone numbers. The vodacom call center phoned me to upgrade somewhere in May 2021 on the the main number which is the 072 number. At that point I was excited to get a new P40 Pro, Once I received the phone I realised that the new phone does not work with google play store. In any event I decided to use that phone as a secondary with my second number. My understanding from call center is that they would do all the insurance updates. Now a year latter when the unfortunate event occurred the vodacom agent indicated that the contract was never updated and for this reason the insurance is invalid because its still linked to the old P20 and not P40 Pro. I can only see only two outcomes. Either honour my claim or pay back my insurance on the ****** phone.